Returns, Refunds & 1-Year Limited Device Warranty

30-Day At-Home Trial

The Complete Moodify System is covered by our 30-Day At-Home Trial.

The trial begins on the date carrier tracking confirms delivery. During this period, you may open and reasonably use the System at home to decide whether it is right for you.

Before returning your System, you must contact MOODIFY STUDIO at support@moodify-studio.com and receive return authorization and return instructions.

Please do not ship your return before receiving authorization from us. Returns sent without prior authorization, or to an address other than the authorized return address provided by MOODIFY STUDIO, may not be accepted.

To qualify for a return under the 30-Day At-Home Trial:

• You must request return authorization within 30 calendar days of confirmed delivery.
• Once return authorization has been provided, the return package must be handed to the shipping carrier within 5 calendar days.
• A valid return tracking number must be provided to MOODIFY STUDIO within the same 5-day period.
• The diffuser, all five oil bottles, accessories, and other physical components originally supplied with the System must be returned.
• Opened oils may be returned as part of the At-Home Trial.
• The System must be returned in reasonably good condition. Missing components, misuse, damage beyond normal trial use, or substantial product consumption inconsistent with reasonable evaluation may result in the return being refused or, where permitted by law, an appropriate deduction from the refund.

Once the returned System has been received and inspected, an eligible return will be refunded for the product purchase price actually paid.

Return shipping costs are the responsibility of the customer and are not covered or reimbursed by MOODIFY STUDIO, including any international return shipping costs, carrier fees, customs charges, or other return-related shipping expenses that may apply.

Standard Returns

Products not covered by the 30-Day At-Home Trial may be returned within 14 calendar days of confirmed delivery.

To be eligible for a standard return, the item must be unused, unopened, in its original condition, and returned with its original packaging and components.

Opened or used essential oils are not eligible for standard returns due to scent preference or change of mind.

To request a standard return, contact support@moodify-studio.com within the 14-day return period. We will provide return authorization, instructions, and the applicable return address.

Once return authorization has been provided, the return must be handed to the shipping carrier within 5 calendar days.

Returns sent without prior authorization, or to an address other than the authorized return address provided by MOODIFY STUDIO, may not be accepted.

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

Refunds

Approved refunds will be issued to the original payment method after the returned products have been received and inspected.

Please allow approximately 5–10 business days for MOODIFY STUDIO to process an approved refund. Your bank or payment provider may require additional time for the credit to appear.

Original shipping charges, if any, and return shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact support@moodify-studio.com as soon as possible with your order number and photographs or video showing the issue.

We may request reasonable troubleshooting or additional information to verify the problem.

If the issue is confirmed to be our responsibility, MOODIFY STUDIO will provide an appropriate replacement, refund, or other remedy at no required return-shipping cost to you.

1-Year Limited Device Warranty

The MOODIFY diffuser is covered by a 1-Year Limited Device Warranty for the original purchaser, beginning on the original purchase date.

What Is Covered

This Limited Warranty covers defects in materials, manufacturing, or device operation that arise during normal household use during the warranty period.

If a covered defect is confirmed during the warranty period, MOODIFY STUDIO will, at its discretion, repair or replace the defective device, or provide another remedy required by applicable law.

If an approved warranty claim requires the device to be returned to MOODIFY STUDIO, MOODIFY STUDIO will cover the required return shipping cost.

What Is Not Covered

This Limited Warranty does not cover:

• essential oils or other consumable products;
• normal wear and tear;
• cosmetic wear or minor natural variations in the ceramic finish that do not affect device operation;
• accidental damage, drops, impact, or improper handling;
• misuse or use contrary to the product instructions;
• improper cleaning or maintenance;
• damage caused by liquids entering parts of the device not intended to hold water;
• damage caused by unsuitable substances, incompatible power sources, or incompatible accessories;
• damage caused by modification, disassembly, or repair;
• loss or theft;
• scent preference or scent intensity preference; or
• any particular emotional, wellness, sleep, stress, focus, or other subjective outcome.

Making a Warranty Claim

To request warranty service, contact:

MOODIFY STUDIO
support@moodify-studio.com

Please provide your order number, a description of the issue, and any photographs or video reasonably requested to help diagnose the problem.

Proof of purchase may be required.

MOODIFY STUDIO may request reasonable troubleshooting before approving a warranty claim.

Please do not return the device unless MOODIFY STUDIO has provided return authorization, return instructions, and an authorized return address.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.